Healthcare Call Center Associate - Patient Scheduling

Colonial Group; Richmond (VA); On-site; USD 25,000 - 32,000; Part time

Job summary

The Virginia Eye Institute (VEI) in Richmond, VA is seeking a part-time Call Center Associate to join our busy practice. You will handle patient calls to schedule, change or cancel appointments and provide courteous customer service.

This role supports patient access through accurate information entry, insurance verification, and use of the practice management system. Previous healthcare call center or ophthalmology experience is preferred, with strong communication and problem-solving skills.

Qualifications

• Healthcare call center experience preferred.
• Optometry/ophthalmology experience preferred.
• Patient Access/registration experience a plus.
• Familiarity with insurance verification strongly preferred.

Responsibilities

• Answer telephone using a pleasant, genuine and caring voice.
• Competently answer patient questions.
• Compile patients’ demographic information into computer system correctly.
• Enter insurance information in the computer system correctly.
• Schedule patient appointments using the practice management system.
• Record telephone contacts with patients in the practice management system.
• Respond to inquiries by clarifying information and providing answers.
• Resolves problems by clarifying issues, researching and offering solutions.
• Contribute to the organization’s reputation by taking ownership of requests and adding value to duties.

Skills

Healthcare call center experience

Optometry/ophthalmology experience

Patient Access/registration experience

Familiarity with insuranceverification

Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a part-time Call Center Associate to join our busy practice.

Job Purpose

This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience.

Duties and Responsibilities

• Answer telephone using a pleasant, genuine and caring voice
• Competently answer patient questions
• Compile patients’ entire demographic information into computer system correctly.
• Enter insurance information in the computer system correctly
• Using the company practice management system, schedule patient appointments
• Using the company practice management system, record telephone contacts with patients
• Answers inquiries by clarifying desired information by researching, locating and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Preferred experience

• Healthcare call center experience strongly preferred
• Optometry/ophthalmology experience preferred
• Patient Access / registration experience a plus
• Familiarity with insurance verification strongly preferred

Hourly range based on experience: $18.22 - $22.98