Clinic Manager

Virginia Eye Institute; Virginia (MN); Hybrid; USD 70,000 - 108,000; Full time

Job summary

Virginia Eye Institute in Richmond, VA, is seeking a Clinic Manager for the Short Pump location. This role leads day-to-day operations, strives for superior customer service, and manages staff across technicians, coordinators, and patient care representatives.

The ideal candidate has a Bachelor’s in Business/Healthcare Administration with proven leadership, excellent communication, and the ability to maintain confidentiality.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration or related field.
• Proven leadership capabilities to build, lead, motivate and maintain teams.
• Strong interpersonal communication and vendor/physician relationship skills.
• Ability to maintain a high degree of confidentiality.
• Experience with clinic or hospital administration and Windows-based software (Word, Excel).

Responsibilities

• Manage day-to-day clinic operations with emphasis on customer service and teamwork.
• Supervise clinic staff (technicians, coordinators, patient care reps).
• Drive performance as shown by metrics and ensure OSHA/HIPAA compliance.
• Recruit, interview and hire new associates; complete performance evaluations.
• Collaborate with VEI department managers and directors to improve procedures.

Skills

Leadership

Team management

Customer service

Interpersonal communication

Attention to detail

Education

Bachelor’s Degree in Business/Healthcare Administration

Tools

Allscripts

Dayforce

Medflow

AdvantX

eClinicalWorks

Job description

The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a clinic manager for our Short Pump location. We are seeking candidates with passion and dedication. If this sounds like you, keep reading!!

We want reliable candidates with outstanding attention to detail skills and excellent customer service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.

RESPONSIBILITIES:

This position will be responsible managing and directing the day-to-day aspects of the clinic’s operations with an emphasis on superior customer service and teamwork. The clinic manager is accountable for the operational and financial performance of the practice. This position has supervisory responsibilities for the clinic staff (technicians, practice coordinators, patient care representatives, etc.)

• First point of contact for the clinic team
• Manage location based associate schedules, adapting to planned and unplanned events, approving associate time in the Dayforce system, and monitoring overtime
• Responsible for driving performance as demonstrated by metrics
• Ensure compliance with OSHA and HIPAA requirements
• Serve as Safety Contact
• Responsible for office supply management
• Collaborate with other VEI department managers and directors
• Ensure the delivery of excellent service by all associates
• Evaluate and implement operating procedures to improve operational efficiency
• Creates strong working relationships with physicians and associates
• Complete performance evaluation process for associates
• Counsel associates in disciplinary matters
• Recruit, interview, and hire new associates
• Perform other duties as assigned by management

REQUIREMENTS:

Minimum education: Bachelor’s Degree in Business, Healthcare Administration or related degree or five to seven years’ of ophthalmic practice or hospital administration experience.

Proven leadership capabilities with demonstrated ability to build, lead, motivate, and maintain effective teams.

Experience with Allscripts, Dayforce, Medflow, AdvantX, and/or eClinicalworks a plus.

Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with vendors, physicians, management, and co-workers

Ability maintain a high degree of confidentiality

Windows-based software applications (i.e. Word, Excel)

Demonstrates attention to detail

We offer a great work environment with competitive salary & benefits and continuing education and advancement programs.

We are an equal opportunity employer.

Job Type: Full-time, Salaried

Range for position (final candidate wage based on experience) $69,700 - $108,000