Patient Care Representative

Colonial Group; Mechanicsville (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

The Virginia Eye Institute in the Richmond area is hiring a Patient Care Representative to join our Hanover location. This role focuses on delivering welcoming patient service, data entry, and handling payments.

Ideal candidates are team players with outstanding communication, able to work independently while supporting a busy clinic, with experience in medical office registrations and a 45 wpm typing speed. We offer competitive salary and benefits in a collaborative environment.

Qualifications

• HS diploma or equivalent; associates degree preferred.
• Experience in medical office or hospital registration.
• Strong interpersonal communication and ability to maintain confidentiality.
• Attention to detail and accuracy in data entry.
• Demonstrates the ability to type at 45 wpm.

Responsibilities

• Handles scheduling for outpatient and ancillary visits.
• Checks schedules to meet patient first-choice dates/times.
• Confirms and updates appointments with patients by phone.
• Conducts follow-up reminders via phone, SMS, or email.
• Performs insurance verification and informs patients of costs.
• Collects insurance and demographic data and updates the system.
• Communicates estimated charges prior to appointments.
• Ensures eligibility and authorizations are complete before visits.
• Provides non-clinical instructions to manage expectations.
• Collaborates with clinical departments to coordinate schedules.
• Delivers results for KPIs as set by Clinic Manager.
• Follows detailed instructions; 45 wpm typing required.

Skills

Data entry

Customer service

Phone skills

Typing speed 45 wpm

Education

HS diploma

Associates degree preferred

Tools

EHR system

Job description

The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Patient Care Representative to work in our Hanover location. We are seeking candidates with a passion for and a dedication to excellent patient care. If this sounds like you, keep reading!!

We are seeking reliable candidates with outstanding patient service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.

This position is responsible for creating a welcoming and courteous environment for patients. Responsible for accurate data entry of patient information including demographic, insurance, and financial information. Collects payment from patients.

RESPONSIBILITIES

• Handles patient scheduling for outpatient and other ancillary department visits
• Checks the database for available preferred schedules to meet patient’s first choice for dates and times
• Confirms future appointments as well as any changes to existing appointments with patients via phone
• Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
• Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
• Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
• Communicates estimate of charges as applicable prior to patient appointment
• Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
• Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
• Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
• Responsible for delivering results for key performance indicators as established by the Clinic Manager
• Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.

REQUIREMENTS

• Minimum education: HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field
• Previous experience working in medical office or hospital registration.
• Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
• Ability maintain a high degree of confidentiality
• Demonstrates attention to detail

We offer a great work environment with competitive salary & benefits and continuing education and advancement programs. Join us today!!

We are an equal opportunity employer.

Job Type: Full-time

Hourly range: $18-$22.98