Call Center Representative

Red Lilly Plumbing Inc; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading plumbing company is seeking a friendly and professional Call Center Representative. The role involves handling inbound and outbound calls, assisting customers by identifying their needs, and providing effective solutions. Ideal candidates are organized, calm under pressure, and have prior experience in a similar role. This position offers competitive compensation and growth opportunities in a supportive environment.

Qualifications

• Previous experience as a Call Center Representative for Plumbing and/or HVAC.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Collect relevant information and provide solutions for customer queries.
• Document all customer interactions and attend training sessions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative for Plumbing and/or HVAC

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively