Call Center Representative

REGION HOME SERVICES; Bensalem Township (Bucks County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job summary

Region Home Services in Bucks County, PA is seeking a friendly Call Center Representative to join our team. You will handle inbound and high-volume outbound calls, generating new business opportunities for both residential and commercial HVAC services.

The role emphasizes confident phone communication, outbound calling, and performance-based earnings, with opportunities for advancement. CRM experience and a professional, customer-focused approach are essential.

Qualifications

• High school diploma or GED required.
• Experience as a Call Center Representative or similar role preferred.
• Strong phone skills and excellent verbal communication.
• Familiarity with CRM systems and CRM programs.

Responsibilities

• Make 150–200 outbound calls per day to warm and cold leads.
• Answer inbound calls and provide professional customer service.
• Identify customer needs and promote HVAC services, maintenance plans, and promotions.
• Generate and qualify new leads for residential and commercial opportunities.
• Schedule appointments and follow up with potential customers.
• Support business development initiatives and sales campaigns.
• Document call activity and customer information in the CRM.
• Represent the company professionally and consistently.

Skills

Excellent phone communication

Verbal communication

Active listening

CRM familiarity

Time management

Organizational skills

Resilience under pressure

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be responsible for taking inbound calls as well as making a high volume of outbound calls (approximately 150–200 per day) to generate new business opportunities, re-engage past customers, and support growth across both our residential and commercial divisions.

This position is ideal for someone who is confident on the phone, comfortable with cold calling, and motivated by performance-based earnings.

Key Responsibilities

• Make 150–200 outbound calls per day, including both warm and cold leads
• Answer inbound calls and provide professional customer service
• Identify customer needs and promote HVAC services, maintenance plans, and promotions
• Generate and qualify new leads for residential and commercial opportunities
• Schedule appointments and follow up with potential customers
• Support business development initiatives and sales campaigns
• Accurately document call activity and customer information in the CRM system
• Represent the company professionally and consistently

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively