Call Center Representative

Clark Resources; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Job summary

Clark Resources in Harrisburg, PA, seeks full-time Call Center Representatives for an upcoming project. The role involves handling a high volume of inbound and outbound calls, delivering a positive customer experience with courtesy and professionalism.

You will actively listen to clients to understand their needs, provide accurate responses, and document interactions using web-based tools and telephone. Typing, grammar, and precise documentation are required.

Qualifications

• High school diploma or equivalent.
• Call center experience: 1 year (preferred).
• Customer service experience: 1 year (preferred).

Responsibilities

• Handle a high volume of inbound and outbound calls with a focus on customer experience.
• Actively listen to clients to understand their needs and provide accurate responses.
• Document interactions using web-based tools and telephone with accurate typing and grammar.

Skills

Active listening

Customer service

Typing

Grammar and documentation

Education

High school diploma or equivalent

Job description

Career Opportunities with Clark Resources

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Clark Resources is currently seeking qualified Call Center Representatives for an upcoming project. The role involves managing a high volume of inbound and/or outbound calls with the goal of delivering a positive customer experience characterized by courtesy and professionalism. Representatives will actively listen to clients to understand the purpose of their call, address all questions, and provide accurate, efficient responses. Communication will be conducted via web-based tools and telephone. Proficiency in typing, grammar, and documentation within various computer applications is required.

Ideal candidates should be customer-focused, detail-oriented, and efficient. Professionalism, reliability, knowledgeability, and adaptability are essential qualities.

Key Attributes of a Successful Candidate:

• Active listening abilities
• Enthusiasm and positive attitude
• Friendly and personable demeanor
• Bilingual proficiency is encouraged
• Full-time, Contract position
• Benefits include dental, health, vision, and life insurance, as well as paid time off
• Schedule: 8-hour shifts between 7:00 a.m. and 8:00 p.m.
• In-office training may be required

Work Location:

• Harrisburg, PA 17110 (Reliably commute or planning to relocate before starting)

Application Questions:

• Do you have any convictions for felony or misdemeanor offenses?

Educational Requirements:

• High school diploma or equivalent

Experience Requirements:

• Call center experience: 1 year (preferred)
• Customer service experience: 1 year (preferred)

Shift Preferences:

• Day shifts preferred