Call Center Representative

Clark Resources; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Job summary

Clark Resources, Inc. in Harrisburg, PA seeks Call Center Representatives to manage a high volume of inbound/outbound calls, delivering courteous and professional customer experiences. You will listen actively to understand needs and provide accurate responses using web tools and phone.

Ideal candidates are customer-focused, detail-oriented, and adaptable, with 1 year of call center or customer service experience preferred. Day shifts preferred; in-office training may be required.

Qualifications

• High school diploma or equivalent required.
• Call center experience: 1 year preferred.
• Customer service experience: 1 year preferred.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Deliver courteous, professional customer experiences.
• Actively listen to understand caller needs and provide accurate responses.
• Document interactions using various computer applications.

Skills

Active listening

Positive attitude

Customer-focused

Bilingual

Education

High school diploma or equivalent

Job description

Clark Resources is currently seeking qualified Call Center Representatives for an upcoming project. The role involves managing a high volume of inbound and/or outbound calls with the goal of delivering a positive customer experience characterized by courtesy and professionalism. Representatives will actively listen to clients to understand the purpose of their call, address all questions, and provide accurate, efficient responses. Communication will be conducted via web-based tools and telephone. Proficiency in typing, grammar, and documentation within various computer applications is required.

Ideal candidates should be customer-focused, detail-oriented, and efficient. Professionalism, reliability, knowledgeability, and adaptability are essential qualities.

Key Attributes of a Successful Candidate:

• Active listening abilities
• Enthusiasm and positive attitude
• Friendly and personable demeanor
• Bilingual proficiency is encouraged
• Full-time, Contract position
• Benefits include dental, health, vision, and life insurance, as well as paid time off
• Schedule: 8-hour shifts between 7:00 a.m. and 8:00 p.m.
• In-office training may be required

Work Location:

- Harrisburg, PA 17110 (Reliably commute or planning to relocate before starting)

Application Questions:

- Do you have any convictions for felony or misdemeanor offenses?

Educational Requirements:

- High school diploma or equivalent

Experience Requirements:

- Call center experience: 1 year (preferred)

- Customer service experience: 1 year (preferred)

Shift Preferences:

- Day shifts preferred