Customer Service Representative - Central Time Zone, 9-hour shifts

Clark Resources; Harrisburg (Dauphin County); On-site; USD 33,000 - 39,000; Full time

Job summary

Clark Resources in Harrisburg, PA is hiring a Customer Service Representative for a center-based role in the Central Time Zone. The position focuses on handling inbound calls, assisting existing customers, and guiding them through the online portal.

You will participate in comprehensive training, with nesting periods and ongoing refreshers to stay current with processes. The role requires a 9-hour shift, five days a week, including weekends and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of customer service experience preferred.

Responsibilities

• Handle a high volume of inbound calls from existing customers.
• Troubleshoot issues with the online portal and address inquiries.
• Provide first-call resolution and exceptional customer service.
• Participate in comprehensive training and ongoing refreshers.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Career Opportunities with Clark Resources

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Customer Service Representative - Central Time Zone, 9-hour shifts

Department: Operations

Location: Harrisburg, PA

We are currently hiring qualified Call Center Representatives for an inbound call center role. This position involves managing a high volume of inbound calls from existing customers, addressing inquiries related to the program, and troubleshooting issues with their online portal. Our team is committed to delivering exceptional customer service through daily inbound interactions, with an emphasis on first-call resolution. Comprehensive training and a nesting period will be provided, along with ongoing refreshers to ensure familiarity with evolving processes and procedures.

Candidate Attributes:

• Ability to work a 9-hour shift each day, five days a week, within the hours of 6:00 a.m. to 9:00 p.m. Central Time.
• Willingness to work weekends and holidays as required.
• Full-time, contractual position.
• Benefits offered include dental, health, and vision insurance after 90 days of employment.
• Shift hours: 9-hour shifts scheduled between 6:00 a.m. and 9:00 p.m.
• Scheduled breaks include two 10-minute breaks and a 1-hour meal break per shift.
• Work schedules and shift assignments may be subject to change based on operational needs.

Work Location:

• Harrisburg, PA 17110 (Candidates must reliably commute or plan to relocate prior to start date).

Educational Requirements:

• High school diploma or equivalent.

Experience Requirements:

• Customer service experience preferred, minimum of 6 months.