Customer Advocate – Inbound Calls (Full-Time)

Clark Resources; Harrisburg (Dauphin County); On-site; USD 33,000 - 39,000; Full time

Job summary

Clark Resources in Harrisburg, PA is hiring a Customer Service Representative for a center-based role in the Central Time Zone. The position focuses on handling inbound calls, assisting existing customers, and guiding them through the online portal.

You will participate in comprehensive training, with nesting periods and ongoing refreshers to stay current with processes. The role requires a 9-hour shift, five days a week, including weekends and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of customer service experience preferred.

Responsibilities

• Handle a high volume of inbound calls from existing customers.
• Troubleshoot issues with the online portal and address inquiries.
• Provide first-call resolution and exceptional customer service.
• Participate in comprehensive training and ongoing refreshers.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Clark Resources in Harrisburg, PA is hiring a Customer Service Representative for a center-based role in the Central Time Zone. The position focuses on handling inbound calls, assisting existing customers, and guiding them through the online portal.

You will participate in comprehensive training, with nesting periods and ongoing refreshers to stay current with processes. The role requires a 9-hour shift, five days a week, including weekends and holidays as needed.