Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare and life sciences sector is looking for a remote Pharmacy Support Specialist. This role involves assisting patients and medical professionals with a focus on payment assistance solutions. Ideal candidates will have a background in pharmacy and customer service, ready to make a difference from the comfort of their home.

Benefits

100% remote work opportunity

Inclusive and diverse corporate culture

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• Experience in medical claim processing is a plus.

Responsibilities

• Serve as the primary contact for patients and pharmacies utilizing an Opus Health program.
• Provide initial support for customer requests via various contact methods.
• Document resolutions and escalate unresolved issues.

Skills

Customer Service

Bilingual skills (English/Spanish)

Education

High School Diploma or equivalent

HIPAA certification

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to transition from a contract role to a full-time position with the employer
- 100% remote work opportunity, allowing flexibility in your work environment
- Inclusive and diverse corporate culture that values teamwork and innovation
- Chance to support patients in need of therapies through payment assistance solutions

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other methods of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Work 40 hours per week under moderate supervision, with various shift options available

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) skills
- Additional experience in customer service or healthcare-related roles

#Healthcare #RemoteWork #PharmacySupport #CustomerService #EqualOpportunityEmployer

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.