Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Fresno (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent healthcare services company seeks to hire a Call Center Representative, offering competitive pay and the flexibility to work remotely. In this role, you will serve as the primary contact for patient and pharmacy support using the Opus Health program. The ideal candidate will have a high school diploma, pharmacy technician experience, and strong communication skills.

Benefits

100% remote work flexibility

Opportunity for conversion to full-time

Qualifications

• 3 years of call center experience required.
• Pharmacy Technician experience required.
• HIPAA certification.

Responsibilities

• Primary call center contact for patients, pharmacies, and medical professionals.
• Provide initial support for customer requests via multiple contact methods.
• Document resolution information and escalate unresolved issues.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work flexibility, allowing you to work from home
- Engage in a diverse corporate culture that values teamwork and inclusiveness
- Chance to contribute to patient support programs that make a positive impact on healthcare

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other contact methods
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution-specific information and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in patient support programs
- Familiarity with payment assistance solutions such as co-pay cards or vouchers

#LifeSciences #HealthcareSupport #RemoteWork #PatientCare #CallCenterJobs

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