Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; San Jose (CA); Remote; USD 36,000 - 39,000; Full time

Job summary

IQVIA is seeking a dedicated call center representative to provide support in a 100% remote position. The successful candidate will help improve healthcare outcomes by assisting patients and medical professionals using the Opus Health program. Candidates should have a Pharmacy Technician background and a strong customer service aptitude.

Benefits

100% remote work flexibility

Supportive corporate culture

Opportunities for full-time transition

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• HIPAA certification necessary.

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide initial support for customer requests.
• Document and escalate unresolved issues.

Skills

Customer support

Problem resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to transition from a contract role to a full-time position within the employer
- 100% remote work flexibility
- Supportive and inclusive corporate culture that celebrates diversity
- Chance to contribute to patient support programs and improve healthcare outcomes

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other communication methods
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution details and escalate unresolved issues to the appropriate area
- Identify operational challenges and suggest recommendations to management as needed

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#LifeSciences #Healthcare #RemoteWork #PatientSupport #DiversityAndInclusion

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