Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Sacramento (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company seeks a patient support representative to connect with patients and pharmacies through an Opus Health program. This role provides an opportunity for remote work, with responsibilities including customer support and problem resolution, and requires a High School Diploma along with Pharmacy Technician experience.

Qualifications

• Pharmacy Technician experience required.
• Call center experience (3+ years preferred).
• HIPAA certification.

Responsibilities

• Serve as primary contact for patients, pharmacies, and medical professionals.
• Provide initial support via phone, email, fax, or other means.
• Document resolutions and escalate unresolved issues.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to work remotely from home
- Potential for conversion to a full-time employee with the employer
- Supportive and inclusive corporate culture that values diversity and teamwork
- Chance to contribute to patient support programs and improve patient outcomes

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and recommend solutions to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus

#Healthcare #CustomerService #RemoteWork #PharmacySupport #PatientCare

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