Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

IQVIA is seeking a dedicated call center representative to support patient and pharmacy inquiries. This role offers flexibility with work-from-home options while contributing to healthcare outcomes. Candidates must have pharmacy technician experience and minimum call center experience, with preferred bilingual skills.

Benefits

Flexible remote work from home arrangement

Inclusive corporate culture

Qualifications

• 3 years of call center experience required.
• Pharmacy Technician experience required.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide support for customer requests via telephone and email.
• Document resolutions and escalate unresolved issues.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or equivalent

HIPAA certification

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract conversion to a full-time employee
- Flexible remote work from home arrangement
- Diverse and inclusive corporate culture
- Chance to contribute to patient support programs and improve healthcare outcomes
- Supportive work environment with opportunities to suggest operational improvements

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using the Opus Health program
- Provide initial support for customer requests via telephone, email, and other communication methods
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and provide recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Familiarity with payment assistance solutions such as co-pay cards or vouchers

#Healthcare #RemoteWork #PatientSupport #CallCenter #LifeSciences

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