Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Provo (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in life sciences and healthcare seeks a Patient Support Representative. This remote role involves serving as the primary contact for patients and pharmacies, addressing inquiries and troubleshooting issues. Ideal candidates will possess a High School diploma, Pharmacy Technician experience, and a commitment to improving patient outcomes through effective communication and problem-solving.

Benefits

Engage in a diverse and inclusive corporate culture

Opportunity to transition to a full-time position

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• HIPAA certification is necessary.

Responsibilities

• Serve as primary contact for patients and pharmacies.
• Field requests related to card activation and eligibility.
• Provide support for customer inquiries via multiple channels.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to transition from a contract role to a full-time position with the employer
- Work remotely from the comfort of your home
- Engage in a diverse and inclusive corporate culture
- Contribute to patient support initiatives and make a positive impact on patient outcomes

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using the Opus Health program
- Field requests related to card activation, program eligibility, and troubleshooting submission rejections
- Provide initial support for customer inquiries via telephone, email, and fax
- Document resolutions and escalate unresolved issues to the appropriate team
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in customer service within the healthcare industry

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