Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Toledo (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company seeks a Pharmacy Technician to provide exceptional customer support in a remote capacity. You'll be the primary contact for patients and pharmacies, resolving issues and ensuring quality service. Ideal candidates possess a high school diploma, pharmacy technician experience, and at least three years in call center roles. Join a diverse team dedicated to supporting patients and enhancing your professional skills.

Benefits

Professional development opportunities

Supportive corporate culture

Work-from-home flexibility

Qualifications

• Pharmacy Technician experience required.
• HIPAA certification needed.
• Minimum of 3 years of call center experience.

Responsibilities

• Serve as the primary contact for patients and pharmacies using the Opus Health program.
• Provide initial support for customer requests via various contact methods.
• Recognize operational challenges and suggest recommendations to management.

Skills

Customer Support

Problem Resolution

Documentation

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- Work remotely from home, providing flexibility in your work environment
- Join a diverse and inclusive corporate culture that values teamwork
- Engage in meaningful work that supports patients in need of therapies
- Access to opportunities for professional development and growth within the organization

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in pharmacy support or related healthcare services

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