Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Ogden (UT); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare company offers an engaging customer support role remotely, focusing on assisting patients and pharmacies. Candidates will leverage their Pharmacy Technician experience and call center background to improve patient support programs, contributing significantly to healthcare outcomes while benefiting from a supportive, inclusive culture.

Benefits

Flexible work schedule

Supportive corporate culture

Opportunity for full-time conversion

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• HIPAA certification.

Responsibilities

• Serve as the primary contact for patients and pharmacies.
• Provide initial support for customer requests.
• Document resolutions and escalate unresolved issues.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to work 100% remote from home
- Contract role with potential for conversion to a full-time position
- Supportive and inclusive corporate culture that values diversity
- Chance to contribute to patient support programs and improve healthcare outcomes
- Flexible work schedule with various shift options available

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals utilizing the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means
- Assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and make recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus

#LifeSciences #Healthcare #RemoteWork #CustomerSupport #DiversityAndInclusion

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