Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Cincinnati (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading global organization in healthcare is seeking a Call Center Representative to support patient programs effectively. This role involves assisting patients, pharmacies, and medical professionals while enjoying 100% remote work flexibility. Candidates must possess a High School Diploma and pharmacy technician experience. Opportunities for professional growth are available in a supportive environment that values teamwork.

Benefits

Remote work flexibility

Supportive corporate culture

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience (3+ years preferred).

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide initial support for customer requests via various channels.
• Document issues and escalate unresolved problems.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for potential conversion to a full-time employee with the employer
- 100% remote work flexibility
- Supportive and inclusive corporate culture that values teamwork
- Chance to make a positive impact on patient support programs
- Opportunities for professional growth within a leading global organization

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution-specific information and escalate unresolved issues to the appropriate area
- Suggest recommendations to management based on recognized operational challenges

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#Healthcare #CallCenter #RemoteWork #PatientSupport #CareerOpportunity