Call Center Rep

OLSA Resources, Inc.; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

A global distribution company is seeking two High Value Associates to provide customer support in a call center. Responsibilities include processing complaints, tracking shipments, and responding to customer inquiries. Candidates should have excellent customer service skills, strong computer skills, and a high school diploma or GED. Flexibility to work various shifts is required. This position is ideal for individuals looking to contribute to a dynamic team in Las Vegas.

Qualifications

• Provides in-bound telephone customer support in a call center environment.
• Flexible to work any shift within the schedule of 11 am - 7:30 pm.
• Strong computer skills.
• High School Diploma or GED required.

Responsibilities

• Processing complaints and filing supply requests for customers.
• Responding to and following up on customer requests.
• Communicating with customers regarding delivery arrivals.
• Review rates as needed and track shipments and orders.
• Prepare reports and maintain records.
• Communicate delivery arrivals to customers.

Skills

Excellent customer service skills

Strong computer skills

Good written and oral communication

Education

High School Diploma or GED

Job description

We are a global distribution company currently seeking 2 High Value Associates to join our team

Job Description

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals.

Qualifications

Requirements include:

• Excellent customer service skills
• Strong computer skills
• Good written and oral communication
• High School Diploma or GED

Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm.