Customer Support Representative I

OLSA Resources, Inc.; Bensenville (IL); On-site; USD 12,615 - 17,967; Part time

Job summary

OLSA Resources, Inc. in Bensenville, Illinois is seeking a Customer Support professional to provide in-bound telephone support in a call center environment. Responsibilities include processing customer inquiries, developing action plans, and preparing monthly reports.

The role requires effective communication skills and the ability to manage various administrative tasks efficiently. A pay rate starting at $11.10 per hour with a schedule from Monday to Friday, 7:00 am to 3:30 pm, is offered.

Qualifications

• Provides in-bound telephone customer support in a call center environment.
• Skills in complaint processing and customer follow-up.
• Ability to prepare reports and track shipments.

Responsibilities

• Process complaints and file supply requests.
• Develop action plans for customer inquiries.
• Audit documents and manage data input.

Job description

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis.

Additional Information

• $11.10+ per hour
• M-F 7:00am to 3:30pm

Job Location