Customer Support Representative I

OLSA Resources, Inc.; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

OLSA Resources, Inc. provides inbound telephone customer support in a call center environment. Responsibilities include handling customer inquiries, processing complaints, filing supply requests, and preparing monthly reports.

Additional duties include developing action plans for customers, responding to requests, reviewing rates, and tracking shipments and orders. May also assist with mail and documentation tasks.

Qualifications

• Experience in inbound call handling and customer support.
• Ability to manage multiple tasks and document actions.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound customer calls and inquiries to determine issue type.
• Resolve complaints and process supply requests and orders as needed.
• Prepare reports and maintain records; track shipments and orders.
• Assist with mail distribution, forms processing, and data input as required.

Skills

Customer service

Call center

Communication skills

Data entry

Job description

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis.

M-F 7:00am until 7:30pm

Job Location