Customer Support Representative I

OLSA Resources, Inc.; Overland Park (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support service provider in Overland Park is seeking an individual to provide in-bound telephone support in a call center. Responsibilities include addressing customer inquiries, processing complaints, and maintaining ongoing relationships with clients. Candidates should possess strong analytical and problem-solving skills, proficiency in Microsoft Office, and be able to type over 50 words per minute. This role requires attention to detail, effective communication, and the ability to navigate computer systems proficiently.

Qualifications

• Strong analytical skills and the ability to solve problems.
• Experience in maintaining detailed documentation and accurate records.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Provide in-bound telephone customer support in a call center.
• Process complaints and maintain ongoing customer relationships.
• Assist in preparing proposals for customer leads.

Skills

Analytical skills

Problem solving

Time management

Documentation skills

Microsoft Office proficiency

Typing skills (50+ WPM)

Computer navigation proficiency (85%)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Adobe

Job description

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and tracking customer package requests. Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

M-F 11:30am to 8:00pm

Qualifications

Strong analytical, problem solving, basic research and time management skills. Detailed documentation and accurate records maintenance

Working knowledge of Microsoft Office (Word, Excel, Access) database systems and Adobe. Must be able to type ABOVE 50+ NET words per minute. Computer navigation must be ABOVE 85%+ net proficiency

Job Location