Call Center Professional

Kelly; Columbia (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness

Legal plan

Short-term disability

Job summary

Kelly is seeking a Customer Service Advocate II to join their team in Columbia, SC. This onsite role offers a competitive $18/hr wage and an eight-hour shift window between 8am and 8pm, assigned after training.

You will respond to inquiries across multiple channels, document interactions, and collaborate with other departments to resolve issues, while contributing to process improvements and team training initiatives.

Qualifications

• High School Diploma or equivalent (required).
• At least 3 years of claims processing or call center experience OR a Bachelor's degree in lieu of experience (required).
• Associate degree (preferred).
• 3 years call center experience (preferred).
• Excellent verbal and written communication skills.

Responsibilities

• Provide prompt, accurate responses to customer inquiries via telephone, written, web, or walk-in channels.
• Handle non-routine and complex inquiries requiring research and deviation from standard procedures.
• Document and follow up on inquiries and complaints until resolved; initiate adjustments as needed.
• Coordinate with other departments to resolve customer concerns.
• Assist with special projects and priority inquiries as assigned by management.
• Offer feedback for process improvements and maintain departmental standards.
• Assist with training of new employees and cross-training of coworkers.

Skills

Verbal communication

Written communication

Stress management

Customer service focus

Education

High School Diploma or GED

Associate Degree (preferred)

Bachelor’s Degree in lieu of experience

Tools

CRM systems

MS Office (Word/Excel)

Job description

Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Advocate II to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $18/hr

Shift: 8-hour shift between the hours of 8am and 8pm to be determined after training completed per business needs.

Why you should apply to be Customer Service Advocate II:

• Competitive pay rate at $18/hr.
• Contract-to-hire opportunity with a reputable industry leader.
• Onsite position in a professional, supportive office environment.
• Opportunity to participate in a hiring event with same-day selection.
• Room for growth and skill development, including cross-training and process improvement initiatives.

What’s a typical day as Customer Service Advocate II? You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to various customer inquiries via telephone, written, web, or walk-in channels.
• Handling non-routine and complex inquiries requiring research and deviation from standard procedures.
• Accurately documenting and following up on inquiries and complaints until resolved.Initiating or processing adjustments, researching issues, and coordinating with other departments to resolve customer concerns.
• Assisting with special projects and priority inquiries as assigned by management.
• Offering feedback and recommendations for process improvements and maintaining departmental standards.
• Assisting with the training of new employees and cross-training of coworkers.

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (required).
• Possess at least 3 year of claims processing or call center experience OR a Bachelor’s Degree in lieu of experience (required).
• Hold an Associate Degree (preferred).
• Have 3 years call center experience (preferred).
• Demonstrate excellent verbal and written communication skills, with proficiency in spelling, punctuation, and grammar.
• Exhibit strong human relations, organizational, and judgment skills.
• Can handle high-stress situations and confidential information with discretion.
• Are able to learn and operate multiple computer systems efficiently.
• Are comfortable using basic computer operating systems, standard office equipment, and have knowledge of word processing, spreadsheet, and database software (preferred).
• Can work onsite at the client location in Columbia, SC.
• Have open availability to work between 8am and 8pm.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly^®^ Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.