Customer Service Representative

Kelly; Florence (KY); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Pay rate

Training provided

Casual office environment

Growth opportunities

PTO

Permanent employment

Job summary

Kelly is hiring a Customer Service Representative in Florence, KY, offering $22 per hour with full training and a casual office environment. You will handle inbound inquiries via calls, emails, faxes, and chats, entering orders and resolving issues while maintaining organization in a fast-paced setting.

Join Kelly in partnership with Cummins for growth opportunities and potential permanent employment, with benefits including PTO.

Qualifications

• Strong communication and decision-making to exceed customer expectations.
• Call center experience preferred.
• Proven problem-solving and dedication to customer satisfaction.
• Motivated for professional and career growth.
• Passion for delivering outstanding customer service.

Responsibilities

• Deliver exceptional service to customers through an inbound contact center.
• Use effective communication to exceed customer expectations via calls, emails, faxes, and chats.
• Enter and manage customer orders and address inquiries.
• Multi-task and stay organized in a fast-paced environment.

Skills

Confident communicator

Call center experience

Problem-solving

Growth mindset

Customer service focus

Job description

Customer Service Representative – $22/hr with Kelly, in partnership with Cummins (Florence, KY)

Are you passionate about providing excellent customer service? Join Kelly, in partnership with Cummins in Florence, KY, and start your career as a Customer Service Representative at $22 per hour!

Hours

• Monday to Friday, 10:00am–6:30pm (No weekends!)
• Training hours: 8:00am–5:00pm

What We Offer

• Pay rate: $22/hr
• Full training provided
• Casual office environment
• Growth opportunities for your future career
• Benefits available, including Paid Time Off (PTO)
• Opportunity for permanent employment!

Key Responsibilities

• Deliver exceptional service to customers through an inbound contact center
• Use effective communication skills to exceed customer expectations via inbound phone calls, emails, faxes, and chats
• Efficiently enter and manage customer orders and address inquiries
• Multi-task and stay organized in a fast-paced environment

Qualifications

• Confident communicator with strong decision‑making abilities to exceed customer expectations
• Call center experience preferred
• Proven problem‑solving skills and dedication to customer satisfaction
• Motivated for professional and career growth
• Passion for delivering outstanding customer service

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.