Call Center Performance & Operations Manager

Grand Canyon Home Services LLC; Youngtown (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Your Birthday is a Paid Day Off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Grand Canyon Home Services LLC in Youngtown, Arizona is seeking a Call-by-Call Manager to ensure exceptional service delivery on every customer call. This role focuses on coordinating daily call center operations and improving performance across phone and field service calls.

You will analyze call metrics, develop strategies to improve handling and satisfaction, and provide clear leadership to the call center team.

Qualifications

• Experience in call center management or a leadership role.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Proficiency in relevant HVAC efficiency and technology.

Responsibilities

• Oversee daily call center operations and manage team performance.
• Analyze phone call and service call metrics to identify trends and areas for improvement.
• Develop strategies to enhance call handling and customer satisfaction.
• Provide leadership and direction to call center staff.

Skills

Leadership

Analytical thinking

Communication

Team management

Job description

Grand Canyon Home Services LLC in Youngtown, Arizona is seeking a Call-by-Call Manager to ensure exceptional service delivery on every customer call. This role focuses on coordinating daily call center operations and improving performance across phone and field service calls.

You will analyze call metrics, develop strategies to improve handling and satisfaction, and provide clear leadership to the call center team.