Call Center Manager at Bath Concepts Independent Dealers Phoenix, AZ

kozmetickesluzby.vecnakraska.sk - Jobboard; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical, dental, vision, and life insurance

Paid time off and holidays

Opportunities for advancement

Job summary

Bath Concepts Independent Dealers in Phoenix, AZ, is seeking a dedicated Call Center Manager to oversee their in-house operations. The ideal candidate will have at least 3 years of experience in call center management, preferably in the home improvement field.

This role involves managing a team, driving performance, and ensuring exceptional customer service. We offer a competitive salary, performance bonuses, and comprehensive insurance benefits after 60 days. Join a collaborative team and advance your career with us!

Qualifications

• Minimum 3+ years of call center management experience, preferably in the home improvement industry.
• Proven track record of achieving or exceeding sales and service metrics.
• Strong leadership qualities and the ability to coach team members.

Responsibilities

• Manage daily operations of the call center team, including customer service and appointment setting.
• Recruit, train, and develop team members to meet performance goals.
• Monitor KPIs to improve conversion rates and productivity.

Skills

Call center management experience

Sales and service metrics achievement

Leadership and coaching skills

Excellent communication skills

Tech-savvy with CRM familiarity

Tools

CRM systems

Job description

Call Center Manager job at Bath Concepts Independent Dealers. Phoenix, AZ.

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands‑on leader who thrives in a fast‑paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
• Recruit, train, and develop team members to meet and exceed performance goals
• Monitor KPIs and implement strategies to improve conversion rates and productivity
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
• Maintain high standards for call quality and compliance

Qualifications:

• Minimum 3+ years of call center management experience (home improvement industry a plus)
• Proven track record of achieving/exceeding sales and service metrics
• Strong leadership and coaching skills
• Excellent communication and organizational abilities
• Tech‑savvy; familiarity with CRM systems and reporting tools

What We Offer:

• Competitive salary + performance bonuses
• Medical, dental, vision, and life insurance after 60 days
• AFLAC coverage available
• Paid time off and holidays
• A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high‑performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.