Call Center Manager - Home Improvement Growth Leader

Luxury Bath Technologies; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AFLAC coverage

Paid time off

Holidays

Performance bonuses

Job summary

Luxury Bath Technologies in Phoenix, AZ, is seeking a hands-on Call Center Manager to oversee our in-house operations and elevate the customer experience. You will lead a fast-paced team, coach for performance, and drive metrics across service and sales goals.

Ideal candidates bring 3+ years in call center leadership, a track record of meeting targets, and strong communication, organizational, and CRM skills. This role offers competitive pay, bonuses, and comprehensive benefits.

Qualifications

• Minimum 3+ years of call center management experience (home improvement industry a plus).
• Proven track record of achieving/exceeding sales and service metrics.
• Strong leadership and coaching skills.
• Excellent communication and organizational abilities.
• Tech-savvy; familiarity with CRM systems and reporting tools.

Responsibilities

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service.
• Recruit, train, and develop team members to meet and exceed performance goals.
• Monitor KPIs and implement strategies to improve conversion rates and productivity.
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention.
• Maintain high standards for call quality and compliance.

Skills

Leadership

Coaching

Communication

CRM familiarity

Reporting tools

Tools

CRM systems

Reporting tools

Job description

Luxury Bath Technologies in Phoenix, AZ, is seeking a hands-on Call Center Manager to oversee our in-house operations and elevate the customer experience. You will lead a fast-paced team, coach for performance, and drive metrics across service and sales goals.

Ideal candidates bring 3+ years in call center leadership, a track record of meeting targets, and strong communication, organizational, and CRM skills. This role offers competitive pay, bonuses, and comprehensive benefits.