Onsite Call Center Manager — Lead a High-Impact Team

Atrium-Home-Services; Grand Rapids (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Bonus opportunities

Medical, vision, dental plans

Job summary

Atrium Home Services is seeking a Call Center Leader to oversee daily customer service operations in Grand Rapids, MI. This hands-on leadership role requires coaching, scheduling, and driving performance to meet booking targets.

Ideal candidates have 4–5 years in call center management, a Bachelor’s degree preferred, and strong MS Office and Service Titan experience. On-site work is required in Grand Rapids, MI.

Qualifications

• Experience managing a call center team (4–5 years).
• Strong communication and leadership abilities across levels.
• Proficiency with MS Office; comfortable with scheduling & time-tracking tools.

Responsibilities

• Lead and inspire a team of Customer Service Representatives to achieve goals.
• Set and track KPIs; drive top-tier customer service and booking rates.
• Develop and enforce quality assurance standards; perform call audits.

Skills

Microsoft Office

Excel

Service Titan

Dialpad

Education

Bachelor's degree

Tools

Service Titan

Dialpad

Job description

Atrium Home Services is seeking a Call Center Leader to oversee daily customer service operations in Grand Rapids, MI. This hands-on leadership role requires coaching, scheduling, and driving performance to meet booking targets.

Ideal candidates have 4–5 years in call center management, a Bachelor’s degree preferred, and strong MS Office and Service Titan experience. On-site work is required in Grand Rapids, MI.