HVAC Call Center Manager: Lead with Excellence

Grand Canyon Home Services LLC; Youngtown (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Your Birthday is a Paid Day Off

401(k) with matching

Performance-based Bonus

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A family-owned HVAC service company in Youngtown, Arizona, is seeking a Call-by-Call Manager. This role involves overseeing call center operations, analyzing metrics for improvement, and leading a team to enhance customer satisfaction. Ideal candidates will have call center management experience and proficiency in HVAC technologies. The company promotes a friendly yet high-performing workplace that prioritizes exceptional service delivery.

Qualifications

• Experience in call center management or leadership roles.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.

Responsibilities

• Oversee daily call center operations and manage team performance.
• Analyze call metrics to identify trends and areas for improvement.
• Develop strategies to improve call handling and customer satisfaction.

Skills

Call center management experience

Analytical skills

Problem-solving skills

Excellent communication

Team management abilities

Proficiency in HVAC technology

Job description

A family-owned HVAC service company in Youngtown, Arizona, is seeking a Call-by-Call Manager. This role involves overseeing call center operations, analyzing metrics for improvement, and leading a team to enhance customer satisfaction. Ideal candidates will have call center management experience and proficiency in HVAC technologies. The company promotes a friendly yet high-performing workplace that prioritizes exceptional service delivery.