CallbyCall Manager

Grand Canyon Home Services LLC; Youngtown (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Your Birthday is a Paid Day Off

401(k) with matching

Performance-based Bonus

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A family-owned HVAC service company in Youngtown, Arizona, is seeking a Call-by-Call Manager. This role involves overseeing call center operations, analyzing metrics for improvement, and leading a team to enhance customer satisfaction. Ideal candidates will have call center management experience and proficiency in HVAC technologies. The company promotes a friendly yet high-performing workplace that prioritizes exceptional service delivery.

Qualifications

• Experience in call center management or leadership roles.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.

Responsibilities

• Oversee daily call center operations and manage team performance.
• Analyze call metrics to identify trends and areas for improvement.
• Develop strategies to improve call handling and customer satisfaction.

Skills

Call center management experience

Analytical skills

Problem-solving skills

Excellent communication

Team management abilities

Proficiency in HVAC technology

Job description

Benefits:

• Your Birthday is a Paid Day Off
• 401(k) with matching
• Performance-based Bonus
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Are You A Perfectionist? Extremely Detail Oriented? Hard Working? Task Oriented? Able To Hold Others Accountable?

Family-owned, local Air Conditioning, Heating, and Plumbing company with an excellent reputation is seeking a Call-by-Call Manager. With over 25 years in business, we are known for honesty, trustworthiness, and an A+ BBB rating. We are looking for a trustworthy, reliable, and highly organized leader to ensure exceptional service delivery on every customer call, both phone and field service calls. This role is crucial in enhancing operations, improving customer satisfaction, and increasing efficiency.

***If you prefer minimal work and clock-punching, this role is not for you.***

Who Are We?

We are Grand Canyon Home Services LLC, started over 25 years ago as a one-man operation. Today, we are expanding and aiming to dominate the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain, and Sewer services. We have served thousands of satisfied customers and are just getting started. We are growing our team and have exciting plans for the future.

What’s Different Here?

Our goal is simple: serve our clients at the highest level and build friendships along the way.

Responsibilities:

• Oversee daily call center operations and manage team performance
• Analyze call metrics to identify trends and areas for improvement
• Develop strategies to improve call handling and customer satisfaction
• Lead and direct call center staff

Requirements:

• Experience in call center management or leadership roles
• Strong analytical and problem-solving skills
• Excellent communication and team management abilities
• Proficiency in HVAC technology and efficiency tools