Call Center Manager — Growth Leader with Bonuses

kozmetickesluzby.vecnakraska.sk - Jobboard; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical, dental, vision, and life insurance

Paid time off and holidays

Opportunities for advancement

Job summary

Bath Concepts Independent Dealers in Phoenix, AZ, is seeking a dedicated Call Center Manager to oversee their in-house operations. The ideal candidate will have at least 3 years of experience in call center management, preferably in the home improvement field.

This role involves managing a team, driving performance, and ensuring exceptional customer service. We offer a competitive salary, performance bonuses, and comprehensive insurance benefits after 60 days. Join a collaborative team and advance your career with us!

Qualifications

• Minimum 3+ years of call center management experience, preferably in the home improvement industry.
• Proven track record of achieving or exceeding sales and service metrics.
• Strong leadership qualities and the ability to coach team members.

Responsibilities

• Manage daily operations of the call center team, including customer service and appointment setting.
• Recruit, train, and develop team members to meet performance goals.
• Monitor KPIs to improve conversion rates and productivity.

Skills

Call center management experience

Sales and service metrics achievement

Leadership and coaching skills

Excellent communication skills

Tech-savvy with CRM familiarity

Tools

CRM systems

Job description

Bath Concepts Independent Dealers in Phoenix, AZ, is seeking a dedicated Call Center Manager to oversee their in-house operations. The ideal candidate will have at least 3 years of experience in call center management, preferably in the home improvement field.

This role involves managing a team, driving performance, and ensuring exceptional customer service. We offer a competitive salary, performance bonuses, and comprehensive insurance benefits after 60 days. Join a collaborative team and advance your career with us!