Call Center Ops Leader: Customer Service & Growth

MCI Careers; Garden City (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is hiring a Call Center Customer Service Manager in Garden City, Georgia. In this full-time on-site role, you will lead a team of supervisors, drive performance, and ensure exceptional service for clients. The ideal candidate has over 2 years of call center management experience, strong data entry skills, and excellent communication abilities. MCI offers competitive compensation, performance-based bonuses, comprehensive medical and dental benefits, and opportunities for career growth.

Qualifications

• 2+ years of experience in call center operations management.
• Fluent in English (spoken and written).
• Wired high-speed internet connection (20Mbps+ download speed).

Responsibilities

• Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams.
• Coach and develop supervisors on customer service best practices.
• Monitor and improve call center metrics, productivity, and service quality.

Skills

Strong data entry and computer skills

Excellent organizational, written, and verbal communication skills

Strong conflict resolution, problem-solving, and negotiation skills

Customer-focused mindset

Ability to multitask and self-manage

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

MCI Careers is hiring a Call Center Customer Service Manager in Garden City, Georgia. In this full-time on-site role, you will lead a team of supervisors, drive performance, and ensure exceptional service for clients. The ideal candidate has over 2 years of call center management experience, strong data entry skills, and excellent communication abilities. MCI offers competitive compensation, performance-based bonuses, comprehensive medical and dental benefits, and opportunities for career growth.