Call Center Operations Leader - On-site CX & Growth

MCI; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Job summary

MCI, based in Savannah, Georgia, is seeking an Operations Manager to lead its call center teams. The role involves managing the performance and development of supervisors, ensuring high-quality customer service and operational excellence.

The ideal candidate will have at least 5 years of call center management experience, a strong leadership background, and proficiency in Microsoft Office. The position is full-time and requires on-site work.

Qualifications

• Minimum 5 years of call center management experience.
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong accountability and performance management skills.

Responsibilities

• Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.
• Monitor and manage KPIs, performance metrics, and productivity standards.
• Drive revenue and profitability growth within the call center.

Skills

Leadership and staff development

Interpersonal communication

Performance management

Conflict resolution

Organizational skills

Time management

Proactive mindset

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

MCI, based in Savannah, Georgia, is seeking an Operations Manager to lead its call center teams. The role involves managing the performance and development of supervisors, ensuring high-quality customer service and operational excellence.

The ideal candidate will have at least 5 years of call center management experience, a strong leadership background, and proficiency in Microsoft Office. The position is full-time and requires on-site work.