Remote-Ready Call Center Operations Supervisor

MCI Careers; Garden City (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking an experienced Operations Supervisor in Garden City, Georgia. You will lead a team of agents for BPO campaigns and ensure exceptional service delivery. Your responsibilities include monitoring performance, managing schedules, and resolving escalated customer issues. Ideal candidates have at least 3 years in a supervisory position within a BPO contact center and possess strong leadership and communication skills. MCI offers competitive compensation and benefits, fostering an engaging work environment.

Qualifications

• Minimum 3 years of experience in a supervisory role in a BPO contact center.
• Ability to manage performance in a fast-paced environment.
• Proficiency in contact center tools, CRM systems, and reporting platforms.

Responsibilities

• Supervise daily operations and ensure adherence to KPIs and SLAs.
• Monitor agent performance and provide regular coaching and feedback.
• Handle escalated customer issues and ensure timely resolution.

Skills

Leadership

Communication

Problem-solving

Performance management

CRM systems

Education

Associate Degree or equivalent

Tools

Contact center tools

Job description

MCI Careers is seeking an experienced Operations Supervisor in Garden City, Georgia. You will lead a team of agents for BPO campaigns and ensure exceptional service delivery. Your responsibilities include monitoring performance, managing schedules, and resolving escalated customer issues. Ideal candidates have at least 3 years in a supervisory position within a BPO contact center and possess strong leadership and communication skills. MCI offers competitive compensation and benefits, fostering an engaging work environment.