Contact Center Ops Supervisor: Elevate Service & KPIs

MCI; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI, a leading BPO company, is seeking a proactive Contact Center Operations Supervisor in Savannah, GA. This role involves managing daily operations, leading a team of agents, and ensuring service quality across client campaigns. Ideal candidates will have experience in a contact center and a strong focus on performance driven outcomes. MCI values your contributions and offers competitive compensation, benefits, and opportunities for growth.

Qualifications

• 2+ years of experience in a supervisory role within a BPO.
• Strong understanding of contact center KPIs and tools.
• Ability to provide coaching and performance evaluations.

Responsibilities

• Supervise and support a team of contact center agents.
• Monitor real-time operations and manage schedules.
• Analyze performance reports to address gaps.

Skills

Leadership

Communication

Customer Satisfaction

Coaching

Problem Solving

Education

Diploma or degree in Business or Communications

Tools

Microsoft Office

CRM/contact center platforms

Job description

MCI, a leading BPO company, is seeking a proactive Contact Center Operations Supervisor in Savannah, GA. This role involves managing daily operations, leading a team of agents, and ensuring service quality across client campaigns. Ideal candidates will have experience in a contact center and a strong focus on performance driven outcomes. MCI values your contributions and offers competitive compensation, benefits, and opportunities for growth.