Senior Client Services & Call Center Manager

MCI; Savannah (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Career Growth Opportunities

Job summary

MCI is seeking an Experienced Client Services Manager in Savannah, GA to oversee client relationships and ensure excellent service delivery. The role demands a proactive individual with significant BPO experience to manage client onboarding, monitor performance metrics, and facilitate growth opportunities. Join a company valuing your contribution with competitive compensation and growth potential.

Qualifications

• 3+ years in client services or account management in a BPO.
• Ability to analyze data and present insights.
• Experience managing multiple client accounts.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Conduct business reviews and monitor service delivery.
• Identify opportunities for account growth and service improvement.

Skills

Relationship Management

Communication

Data Analysis

Education

Bachelor’s degree in Business, Communications, or a related field

Job description

MCI is seeking an Experienced Client Services Manager in Savannah, GA to oversee client relationships and ensure excellent service delivery. The role demands a proactive individual with significant BPO experience to manage client onboarding, monitor performance metrics, and facilitate growth opportunities. Join a company valuing your contribution with competitive compensation and growth potential.