Call Center Manager — Lead & Optimize Appointments (Bonuses)

Bathrooms of Charleston; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base pay

Bonuses for appointments set

Opportunity to build a team

Supportive work environment

Job summary

A local home improvement company in Charleston is seeking a Call Center Manager to oversee lead management, ensuring high-quality appointments for the sales team. The ideal candidate will have experience in call centers or customer service, strong communication skills, and the ability to coach other team members. This full-time role offers a competitive salary, bonuses for appointments set, and potential for career growth in a supportive environment.

Qualifications

• Previous call center, customer service, or administrative experience is required.
• Strong communication skills for managing calls and appointments.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Manage all incoming calls and sales appointments.
• Conduct outbound calls to potential customers.
• Oversee call scripts and team performance.

Skills

Strong phone communication skills

Organizational skills

Coaching ability

Positive attitude

Job description

A local home improvement company in Charleston is seeking a Call Center Manager to oversee lead management, ensuring high-quality appointments for the sales team. The ideal candidate will have experience in call centers or customer service, strong communication skills, and the ability to coach other team members. This full-time role offers a competitive salary, bonuses for appointments set, and potential for career growth in a supportive environment.