Evening & Weekend Call Center Supervisor — Lead + Bonuses

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary + Bonuses

Health, dental, vision benefits

401(k) retirement plan

Job summary

A leading home improvement company in Berea, OH, is seeking a Telemarketing Supervisor to lead a team of appointment setters. Responsibilities include managing daily operations, motivating team members to meet goals, and monitoring performance metrics. Ideal candidates will have prior supervisory experience in a call center environment. This full-time role offers competitive salary, performance bonuses, and career growth opportunities.

Qualifications

• Previous supervisor or team lead experience in a call center.
• Ability to motivate and hold people accountable.
• Comfortable working with scripts and performance metrics.

Responsibilities

• Lead and motivate a team of Appointment Setters.
• Oversee daily call center operations.
• Monitor KPIs and drive performance.

Skills

Leadership and coaching skills

Excellent communication

Problem-solving abilities

Education

High School Diploma or GED

Tools

CRM systems

Job description

A leading home improvement company in Berea, OH, is seeking a Telemarketing Supervisor to lead a team of appointment setters. Responsibilities include managing daily operations, motivating team members to meet goals, and monitoring performance metrics. Ideal candidates will have prior supervisory experience in a call center environment. This full-time role offers competitive salary, performance bonuses, and career growth opportunities.