Growth-Centric Call Center Manager — Charleston WV

Filetwigbay; Charleston (WV); On-site; USD 89,000 - 124,000; Full time

Job summary

CareFirst Medical seeks a Call Center Manager in Charleston, WV, with around 7 years of experience to lead sales and marketing initiatives. This full-time role emphasizes ownership, momentum, and delivering measurable results.

You will analyze performance metrics, coordinate cross-functional launches, and drive upsell/renewal conversations while mentoring the team. A strong portfolio of work samples is expected and a flexible schedule is offered.

Qualifications

• 7+ years in sales/marketing leadership or call center management.
• Experience leading in a Charleston, WV market.
• Proven ability to translate data into actionable decisions.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets.
• Coordinate cross-functional launches with creative, product, and operations.
• Close the gap between marketing promises and sales delivery.
• Pair retention insights with data to rank hot leads.
• Drive upsell and renewal conversations with existing accounts.
• Cultivate referral channels and partnerships in Charleston.
• Place CareFirst Medical in sales/marketing conversations buyers trust.
• Mine teamwork data for compelling stories that win meetings.

Skills

Leadership

Storytelling

Market ownership

Portfolio/work samples

Process judgment

Job description

CareFirst Medical seeks a Call Center Manager in Charleston, WV, with around 7 years of experience to lead sales and marketing initiatives. This full-time role emphasizes ownership, momentum, and delivering measurable results.

You will analyze performance metrics, coordinate cross-functional launches, and drive upsell/renewal conversations while mentoring the team. A strong portfolio of work samples is expected and a flexible schedule is offered.