Call Center Manager

Bathrooms of Charleston; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base pay

Bonuses for appointments set

Opportunity to build a team

Supportive work environment

Job summary

A local home improvement company in Charleston is seeking a Call Center Manager to oversee lead management, ensuring high-quality appointments for the sales team. The ideal candidate will have experience in call centers or customer service, strong communication skills, and the ability to coach other team members. This full-time role offers a competitive salary, bonuses for appointments set, and potential for career growth in a supportive environment.

Qualifications

• Previous call center, customer service, or administrative experience is required.
• Strong communication skills for managing calls and appointments.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Manage all incoming calls and sales appointments.
• Conduct outbound calls to potential customers.
• Oversee call scripts and team performance.

Skills

Strong phone communication skills

Organizational skills

Coaching ability

Positive attitude

Job description

Bathrooms of Charleston

Call Center Manager

Charleston, SC | Base Pay + Appointment Bonuses | Full-Time | Leadership Role

Organized. Professional. Strong communicator. Bathrooms of Charleston is hiring a Call Center Manager to oversee inbound and outbound lead management for our one-day bath division. This role ensures our sales team receives well-qualified appointments and supports the overall customer experience.

About Bathrooms of Charleston

We provide one-day bath upgrades and full bathroom remodeling services throughout the Charleston region. Clients count on us for professionalism, responsiveness, and quality work.

What You'll Do

• Manage all incoming calls and set sales appointments
• Reach out to leads from digital sources and marketing campaigns
• Conduct outbound calls to potential customers
• Oversee call scripts, messaging quality, and team performance
• Handle scheduling, reporting, and basic administrative tasks
• Collaborate with sales and marketing teams to improve lead flow

What You Bring

• Previous call center, customer service, or administrative experience
• Strong phone communication skills
• Ability to organize, track, and prioritize daily tasks
• Comfortable coaching others and improving processes
• Positive attitude and professional demeanor

What We Offer

• Competitive base pay
• Bonuses for appointments set
• Opportunity to build and grow a call center team
• Supportive environment with long-term career potential

Ready to Lead?

Apply now to help drive growth for a company focused on customer service and team success.