Customer Service Team Lead — Growth, Coaching & Bonuses

Central Carolina Air Conditioning Company; Greensboro (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive insurance package

Life insurance

401k with company match

Holiday and paid time off

Job summary

Central Carolina, a regional home services provider, is seeking a Call Center Team Lead to guide and coach a team of Customer Service Representatives. You will drive appointment bookings, renewals, and customer satisfaction while promoting the Central Carolina brand.

You will train new hires, develop scripts, and present reports to leadership. This role emphasizes teamwork, energy, and delivering exceptional service in a fast-paced environment.

Qualifications

• Proven track record in customer service.
• Flexibility to lead a fast-paced team.
• Ability to coach and develop CSRs.

Responsibilities

• Generate and execute inbound and outbound call plans to meet booking goals.
• Lead the Call Center in converting inquiries into booked service appointments.
• Drive service renewal efforts to meet retention goals.
• Resolve customer complaints quickly and promoting the brand.
• Coach CSRs on performance improvement and empathy.

Skills

Customer service

Leadership

Conflict resolution

Team motivation

Written & verbal communication

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Central Carolina, a regional home services provider, is seeking a Call Center Team Lead to guide and coach a team of Customer Service Representatives. You will drive appointment bookings, renewals, and customer satisfaction while promoting the Central Carolina brand.

You will train new hires, develop scripts, and present reports to leadership. This role emphasizes teamwork, energy, and delivering exceptional service in a fast-paced environment.