Call Center Manager: Lead 18-Agent Team + Bonus Potential

Bath Planet; San Antonio (TX); Presencial; Jornada completa

Descripción de la vacante

A bath improvement company located in San Antonio, TX, is hiring a Call Center Manager to oversee a team of 18 representatives. The ideal candidate needs extensive customer service experience, strong computer and communication skills, and the ability to work evenings and weekends. Responsibilities include scheduling appointments, managing the team, and achieving sales quotas. This role offers a competitive compensation package including salary and bonus opportunities.

Formación

• Must have prior experience as a Call Center Manager.
• Exemplary customer service skills.
• Proficiency with technology and phone skills.
• High level of organizational skills and ability to manage a large team.

Responsabilidades

• Schedule and confirm appointments.
• Hire, train and manage team of 18 Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Conocimientos

Computer skills

Communication skills

Customer service skills

Conflict resolution

Organizational skills

Descripción del empleo

A bath improvement company located in San Antonio, TX, is hiring a Call Center Manager to oversee a team of 18 representatives. The ideal candidate needs extensive customer service experience, strong computer and communication skills, and the ability to work evenings and weekends. Responsibilities include scheduling appointments, managing the team, and achieving sales quotas. This role offers a competitive compensation package including salary and bonus opportunities.