Call Center Lead - Harrisburg, In-Office | Bonuses & Growth

Bath Planet; Carlisle (Cumberland County); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Paid training provided

Career growth opportunities

Performance bonuses

Supportive team environment

Job summary

Focal Point Remodeling in Harrisburg, PA is seeking a Call Center Lead to manage in-office communications and coordinate home consultations. You will supervise outbound and inbound calls, ensuring a smooth customer experience and accurate CRM data.

Ideal candidates have call center or sales experience, strong communication skills, and a proactive, reliable attitude. In-office role with weekly pay and performance bonuses, plus paid training and growth opportunities.

Qualifications

• Previous call center, customer service, telemarketing, or sales experience preferred.
• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

Skills

Call center

Customer service

Telemarketing

Sales

Communication

CRM

Tools

CRM

Job description

Focal Point Remodeling in Harrisburg, PA is seeking a Call Center Lead to manage in-office communications and coordinate home consultations. You will supervise outbound and inbound calls, ensuring a smooth customer experience and accurate CRM data.

Ideal candidates have call center or sales experience, strong communication skills, and a proactive, reliable attitude. In-office role with weekly pay and performance bonuses, plus paid training and growth opportunities.