Call Center Manager: Lead, Train & Exceed Quotas

Bath Concepts Independent Dealers; Hobart (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Competitive salary

Job summary

A home improvement company in Hobart, IN is seeking a Call Center Manager to oversee appointment scheduling and team management. Qualified candidates should have strong computer and communication skills, along with management and customer service experience. This role involves hiring and training staff, managing schedules, and ensuring customer satisfaction. The position offers a competitive compensation package, including salary and performance bonuses.

Qualifications

• Excellent computer and communication skills.
• Management experience in a call center environment.
• Availability to work evenings and weekends.

Responsibilities

• Schedule and confirm appointments.
• Hire, train, and manage Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Provide customer service support.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Computer skills

Communication skills

Management experience

Customer service experience

Conflict resolution

Job description

A home improvement company in Hobart, IN is seeking a Call Center Manager to oversee appointment scheduling and team management. Qualified candidates should have strong computer and communication skills, along with management and customer service experience. This role involves hiring and training staff, managing schedules, and ensuring customer satisfaction. The position offers a competitive compensation package, including salary and performance bonuses.