Call Center Manager

Egreenservices; Providence (RI); On-site; USD 104,000 - 152,000; Full time

Benefits offered by this job

Hybrid week

Mentorship program

Benefits

Job summary

CloudTech Solutions seeks a seasoned Call Center Manager in Providence, RI who can lead a high‑performing team and drive revenue through coaching and strategic oversight.

The role rewards 8+ years of leadership with a compensation range of $104,000 to $152,000 annually, plus benefits. You will analyze campaigns, set weekly cadences, and mentor agents while embracing a hybrid work model.

Qualifications

• 8+ years of leadership experience in sales or call center management.
• Strong analytics and problem-solving capabilities.
• Hands-on familiarity with inbound call handling and mentoring teams.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Set the weekly cadence that keeps reps accountable
• Write copy for ads, emails, and web pages that converts sales traffic
• Walk RI partners through co-marketing they'll say yes to
• Read intent data and route Providence hot leads first
• Run discovery calls to uncover budget without asking for it
• Line up sponsorships to raise CloudTech Solutions' visibility

Skills

Inbound call handling

Team leadership

Sales & marketing experience

Analytics & problem-solving

US work authorization

Tools

Freshdesk

Job description

We built the Call Center Manager seat at CloudTech Solutions for someone who can sell at $104,000 - $152,000 stakes and coach the team that follows. At its core, this is a Call Center Manager job in RI that rewards 7 years with $104,000 - $152,000 and room to run.

Key Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Set the weekly cadence that keeps CloudTech Solutions reps accountable
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Walk RI partners through co-marketing they'll say yes to
• Read intent data and route the Providence hot leads first
• Run discovery calls that uncover budget without asking for it
• Line up the feedback-hungry sponsorships that put CloudTech Solutions in front of buyers

What You'll Bring

• Hands-on familiarity with Inbound Call Handling, sharpened by Team Leadership side projects
• Hands-on sales marketing experience that holds up to follow‑up questions
• 8+ years that left you with strong instincts and few illustrations
• Authorized to work in the United States without sponsorship
• A CloudTech Solutions mindset: scrappy today, scalable tomorrow
• Strong analytical and problem‑solving capabilities

Joining CloudTech Solutions means joining a trust‑the‑team group of professionals who push sales marketing forward from Providence. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

Take home $104,000 - $152,000, build your Freshdesk under a mentor, lean on benefits, and shape a hybrid week that finally fits.

Interviews for Providence, RI candidates are being booked throughout the month.