Call Center Manager

TechSphere; Springfield (MO); On-site; USD 82,000 - 128,000; Full time

Job summary

TechSphere is seeking a Call Center Manager in Springfield, MO to own the pipeline and roadmap with minimal bureaucracy. You will lead a team that fuels growth, drive onboarding for new clients, and push customer journey initiatives to eliminate blind spots.

The ideal candidate has 8+ years in a similar Call Center Manager role and 6+ years in sales/marketing spaces, with a track record of growing outcomes. This role emphasizes ownership and strategic influence.

Qualifications

• 6+ years building expertise within the sales marketing space.
• 8+ years operating in a similar Call Center Manager position.
• Freelance project management experience or equivalent exposure.

Responsibilities

• Push Customer Journey Mapping adoption so the MO team stops flying blind.
• Beat last quarter's $82,000 - $128,000 number without burning the pipeline.
• Open doors in Springfield, MO that a manager title alone can't.
• Walk new sales marketing clients through onboarding so they stick around.
• Field objections on price the way a manager pro does it.

Skills

Call center management

Sales marketing experience

Leadership

Job description

TechSphere hires Call Center Manager talent that measures itself in pipeline created, not meetings booked. This zero-bureaucracy manager role offers $82,000 - $128,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Push Customer Journey Mapping adoption so the MO team stops flying blind
• Beat last quarter's $82,000 - $128,000 number without burning the pipeline
• Open doors in Springfield, MO that a manager title alone can't
• Walk new sales marketing clients through onboarding so they stick around
• Field objections on price the way a manager pro does it

What You'll Bring

• Comfort owning the unglamorous middle of a freelance project
• At least 6 years building expertise within the sales marketing space
• Roughly 8+ years operating in a similar Call Center Manager position