Technical Support Specialist

Energy Innovation Corp; Providence (RI); Remote; USD 73,000 - 101,000; Full time

Job summary

Consulting Edge, based in Providence, RI, seeks a tech-savvy professional to own the growth and expansion of the Providence market. The role blends sales-marketing and technical support, requiring hands-on demos, on-site collaboration, and strong customer empathy in a remote-friendly setup.

You’ll lead with a growth mindset, refine messaging after each demo, and drive value opportunities across the sales funnel while mentoring under a robust benefits program.

Qualifications

• Proven Growth Mindset results, ideally in Providence, RI.
• A point of view held loosely and defended well.
• Prior on-site experience in Providence, RI, or willingness to relocate.
• Reliable, accountable, and committed to following through.
• Hands-on familiarity with HubSpot Service Hub, sharpened by related projects.
• Ownership mindset with careful handling of company resources.
• Able to make the complex feel manageable with a light touch.

Responsibilities

• Map buyer pain to Consulting Edge's pitch deck, slide by slide.
• Run point on trade shows and pop-ups throughout RI.
• Open doors in Providence, RI that a mid-level title alone can't.
• Carry the demo from screen-share to signature in one sitting.
• Sit in on demos and tighten the script after every loss.
• Win back the accounts a previous Technical Support Specialist let slip.
• Bridge Customer Feedback Analysis reporting and the story your CMO needs to hear.

Skills

Growth mindset

Ownership

Strong communication

On-site experience Providence

Tools

HubSpot Service Hub

Job description

This isn't a quota-and-coast Technical Support Specialist job; Consulting Edge expects the person in Providence to expand the whole category. What makes this Consulting Edge role different is the ownership; the $73,000 - $101,000 and remote hours are just the entry fee.

Key Responsibilities

• Map buyer pain to Consulting Edge's pitch deck, slide by slide
• Run point on trade shows and pop-ups throughout RI
• Open doors in Providence, RI that a mid-level title alone can't
• Carry the demo from screen-share to signature in one sitting
• Sit in on demos and tighten the script after every loss
• Win back the accounts a previous Technical Support Specialist let slip
• Bridge Customer Feedback Analysis reporting and the story your CMO needs to hear

What You'll Bring

• Proven Growth Mindset results, ideally seasoned in Providence, RI
• A point of view, held loosely and defended well
• Prior experience working on-site in Providence, RI, or willingness to relocate
• Reliable, accountable, and committed to following through
• Hands-on familiarity with HubSpot Service Hub, sharpened by Inbound Call Handling side projects
• The kind of ownership that treats the company's money like your own
• Demonstrated knack for making the playfully-serious feel manageable

Consulting Edge partners with organizations across Providence, RI to bring entrepreneurial thinking to everyday sales marketing challenges. We keep ego out of code review and let the Public Speaking argument win on its merits.

You get $73,000 - $101,000, a robust benefits suite, and hands-on mentorship aimed at making you a stronger sales marketing professional.

Still warm and still open, this remote listing just got updated.