Hybrid Call Center Leader | RI | $104k-$152k + Mentorship

Egreenservices; Providence (RI); On-site; USD 104,000 - 152,000; Full time

Benefits offered by this job

Hybrid week

Mentorship program

Benefits

Job summary

CloudTech Solutions seeks a seasoned Call Center Manager in Providence, RI who can lead a high‑performing team and drive revenue through coaching and strategic oversight.

The role rewards 8+ years of leadership with a compensation range of $104,000 to $152,000 annually, plus benefits. You will analyze campaigns, set weekly cadences, and mentor agents while embracing a hybrid work model.

Qualifications

• 8+ years of leadership experience in sales or call center management.
• Strong analytics and problem-solving capabilities.
• Hands-on familiarity with inbound call handling and mentoring teams.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Set the weekly cadence that keeps reps accountable
• Write copy for ads, emails, and web pages that converts sales traffic
• Walk RI partners through co-marketing they'll say yes to
• Read intent data and route Providence hot leads first
• Run discovery calls to uncover budget without asking for it
• Line up sponsorships to raise CloudTech Solutions' visibility

Skills

Inbound call handling

Team leadership

Sales & marketing experience

Analytics & problem-solving

US work authorization

Tools

Freshdesk

Job description

CloudTech Solutions seeks a seasoned Call Center Manager in Providence, RI who can lead a high‑performing team and drive revenue through coaching and strategic oversight.

The role rewards 8+ years of leadership with a compensation range of $104,000 to $152,000 annually, plus benefits. You will analyze campaigns, set weekly cadences, and mentor agents while embracing a hybrid work model.