Call Center Manager

Strategic Consulting Partners; Tallahassee (FL); Hybrid; USD 77,000 - 121,000; Full time

Job summary

Strategic Consulting Partners in Florida seeks a Call Center Manager to own quotas and grow with a mentored team. The hybrid role offers a $77,000 - $121,000 salary and real ownership over work. You will drive discovery calls, lead negotiations, and ensure high-quality omnichannel support.

The position emphasizes hands-on leadership, customer-centric problem solving, and a path to grow alongside a results-driven team shipping measurable outcomes.

Qualifications

• 6+ years of experience with strong instincts and ability to handle pressure.
• Empathy that lands hard feedback and fosters trust.
• Hands-on experience with modern omnichannel support workflows and tooling.
• Tallahassee grounding or adaptability to plant roots quickly.
• Ability to manage tight deadlines in a Tallahassee, FL context.

Responsibilities

• Run discovery calls to uncover budget without directly asking for it.
• Grow brand awareness through negotiation and First Call Resolution initiatives.
• Support manager account executives with prospecting and follow-up strategy.
• Wire Omnichannel Support and Negotiation together so marketing hands sales clean leads.
• Turn churned logos into win-back targets with a plan.
• Turn a $77,000 - $121,000 budget into measurable data-driven growth.

Skills

Verbal communication

Omnichannel support

Negotiation

Mentoring

Leadership

Job description

If chasing flat numbers bores you, the Call Center Manager seat at Strategic Consulting Partners comes with quotas worth beating and Verbal Communication worth mastering. This hybrid Call Center Manager role offers a $77,000 - $121,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Run discovery calls that uncover budget without asking for it
• Grow brand awareness through Negotiation and First Call Resolution initiatives
• Support manager account executives with prospecting and follow-up strategy
• Wire Omnichannel Support and Negotiation together so marketing hands sales clean leads
• Turn churned sales marketing logos into win-back targets with a plan
• Turn a $77,000 - $121,000 budget into measurable data-honest growth

What You'll Bring

• 6+ years that left you with strong instincts and few illustrations
• The kind of empathy that makes hard feedback land softly
• Hands‑on experience with modern Omnichannel Support workflows and tooling
• A Tallahassee grounding, or the adaptability to plant roots quickly
• Clear thinking under the kind of pressure Tallahassee, FL deadlines bring
• Curiosity that outpaces your current job description
• Demonstrated capacity to mentor or support manager teammates

Our quality‑obsessed approach to sales marketing has made Strategic Consulting Partners a go‑to choice for companies throughout FL. New hires ship something real in week one, because we'd rather you learn by doing.

We pair $77,000 - $121,000 with a seasoned mentor, so your Negotiation sharpens fast while the benefits quietly take care of everything else.

This req breathes: refreshed hours ago and still very much alive.