Call Center Manager

Disney; Manchester (NH); Presencial; USD 87.000 - 132.000; A tiempo parcial

Descripción de la vacante

Disney in Manchester, NH is offering a Call Center Manager internship with a strong salary range and real responsibility. The role is designed to accelerate growth into senior sales marketing leadership in a fast-paced environment.

You will lead cross-functional collaboration, mentor junior reps, drive upselling initiatives, and set KPIs tied to revenue, retention, and acquisition costs. The position emphasizes hands-on leadership in a dynamic team.

Formación

• Authorized to work in the United States without sponsorship.
• 7+ years putting Conflict Resolution to work in a sales marketing setting.
• Real proficiency with Upselling, plus willingness to learn Active Listening fast.
• Curiosity about why Disney customers do what they do.

Responsabilidades

• Rank the hottest leads using cross-functional insights and gut feel.
• Win back accounts a previous Call Center Manager let slip.
• Run the manager account like it's the only one that matters.
• Stitch together a referral program Disney customers want to share.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Mentor junior reps on outreach cadence and objection handling.
• Hunt for partnership angles no one in Manchester, NH has tried.

Conocimientos

Cross-Functional Collaboration

Upselling

Active Listening

Conflict Resolution

Mentoring

Descripción del empleo

For the Call Center Manager who loves a quota and a challenge, this internship role delivers both in equal measure. We pair a $87,000 - $132,000 salary with real responsibility, so the Call Center Manager you become here grows faster than the title suggests.

Key Responsibilities

• Pair Cross-Functional Collaboration insight with gut feel to rank the hottest leads
• Win back the accounts a previous Call Center Manager let slip
• Run the manager account like it's the only one that matters
• Stitch together a referral program Disney customers want to share
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Mentor junior reps on outreach cadence and objection handling
• Strong command of Cross-Functional Collaboration, with 7 of demand-generation experience
• Hunt for partnership angles no one in Manchester, NH has tried

What You'll Bring

• Authorized to work in the United States without sponsorship
• Track record that proves you can playfully-serious ship under deadline pressure
• 7+ years putting Conflict Resolution to work in a sales marketing setting
• Real proficiency with Upselling, plus willingness to learn Active Listening fast
• Real curiosity about why Disney customers do what they do

At its core, Disney is a deadline-driven bet that Manchester, NH can out-build anyone when it comes to Upselling. Our NH team treats transparency as a feature, sharing the messy middle, not just the wins.

We offer a competitive salary of $87,000 - $132,000, comprehensive health coverage, and a clear path to grow into senior sales marketing work.

Join the people at Disney who chose interesting work over a comfortable rut.